Lexus NX300, Part 2

When voice interaction works… it is the best way to enter destination.

Destination entry should be allowed only when the car is stationary, unless you can use voice commands.#driverdistraction

As #humanfactors #UX #UI professionals, it is our #dutyofcare to create systems that are safe, easy and fun, in that order.

Data collection and analysis are from a personal study, if there are any data from controlled experiments, please share. #eyetracking #humanmachineinterface

more of my data and opinions: https://panos.blog/

Many thanks to Scott Hodgins and Jon Ward at Tobii Pro

BMW voice interaction

everyone is asking for "intuitive" HMI, for systems that will "surprise and delight" the user.

but, what do these words really mean to the people that design the system? how can you convert these abstract terms into requirements?

I am not an abstract thinker, I like tangible outcomes, prototypes and examples. So here is a good example:

The BMW voice system it was a "surprise and delight" when I asked a question about the fuel level.

I asked a question, very vague and ill-defined, and the system provided: a) current range, b) distance to my destination as it was entered to the navigation system and c) it informed/assured me that it was within range.

This is what I call "surprise and delight"